All sales are subject to our Refund Policy.
Refund Policy
Effective Date: 04/29/2026
At Signal Foundation Health Systems LLC (“Signal,” “we,” “our,” or “us”), we stand behind our health and wellness products and want you to feel confident in your purchase.
1. 30-Day Refund Window
We offer a 30-day refund policy from the date your order is delivered. If you are not satisfied with your purchase, you may request a refund within 30 days.
2. Eligibility for Refunds
To be eligible for a refund:
- The request must be made within 30 days of delivery
- The product must be returned (see below), unless otherwise approved
- Proof of purchase is required
For hygiene and safety reasons:
- Opened products may be eligible for a partial refund at our discretion
- Excessively used or multiple opened units may not be eligible
3. Returns Process
To initiate a return:
- Contact us at [Insert Email]
- Include your order number and reason for return
- If approved, we will provide return instructions
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error.
5. Presale Orders
For presale purchases:
- You may request a full refund before the product ships
- After shipment, the standard 30-day policy applies
Delivery timelines for presale items are estimates and may change.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 7 days of delivery
- Include photos of the issue
We will replace the item or issue a full refund at no cost to you.
7. Non-Refundable Items
We reserve the right to deny refunds for:
- Products returned after 30 days
- Products that are heavily used or not in reasonable condition
- Orders flagged for abuse or misuse of the user agreement
8. Contact Us
For any questions regarding refunds or returns:
Signal Foundation Health Systems LLC
Email: calvin.harmon@signalhealthsystem.net
Website: https://yoursignal.net/