All sales are subject to our Refund Policy.
Refund Policy
Effective Date: 04/29/2026
At Signal Foundation Health Systems LLC (“Signal,” “we,” “our,” or “us”), we stand behind our products and want you to feel confident in your purchase.
1. 30-Day Refund Window
We offer a 30-day refund policy from the date your order is delivered.
If you are not satisfied with your purchase, you may request a refund within 30 days.
2. Eligibility for Refunds
To be eligible for a refund:
- The request must be made within 30 days of delivery
- The product must be returned (see below), unless otherwise approved
- Proof of purchase is required
For hygiene and safety reasons:
- Opened products may be eligible for a partial refund at our discretion
- Excessively used or multiple opened units may not be eligible
3. Returns Process
To initiate a return:
- Contact us at [Insert Email]
- Include your order number and reason for return
- If approved, we will provide return instructions
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error.
5. Presale Orders
For presale purchases:
- You may request a full refund before the product ships
- After shipment, the standard 30-day policy applies
Delivery timelines for presale items are estimates and may change.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 7 days of delivery
- Include photos of the issue
We will replace the item or issue a full refund at no cost to you.
7. Non-Refundable Items
We reserve the right to deny refunds for:
- Products returned after 30 days
- Products that are heavily used or not in reasonable condition
- Orders flagged for abuse or misuse of the policy
8. Contact Us
For any questions regarding refunds or returns:
Signal Foundation Health Systems LLC
Email: calvin.harmon@signalhealthsystem.net
Website: https://yoursignal.net/